Payment of telephone bookings can be made to any of the following banks via Internet banking or a credit/debit card on LivePay: For your own convenience, in the Details field please state the name in which the reservation was made for.
Once you have paid you will receive a text on your mobile phone with a code corresponding to your ticket, which you can then acquire either at the booth next to the ferry or from the head office of the respective operator at your port of departure.
The ticket is individual and issued in person’s name, not transferable and valid for the location, route and date for which it was issued.
The passenger must be at the boarding area at least 30 minutes before departure. In the event of a passenger's arrival after the departure, the fare is not refunded.
The passenger is entitled to carry hand luggage weighing up to fifty (50) kg without paying a special fare.
If the passenger has retained his luggage, the ship owner company is not liable for any damage or loss.
Money and valuables can be delivered to the ship's accounting department for safekeeping. The company will not be held liable in the event of loss of such items kept in baggage and not delivered to the ship's accounting department for safekeeping.
The ship owner company is not responsible for any delay in the service, deviation and non-observance of a normal course, due to bad weather or orders issued by the Coast Guard or due to force majeure.
Passengers are prohibited from carrying explosive, flammable, incendiary and generally hazardous materials.
Passengers must comply with any respective Port, Sanitary and Customs provisions.
Passengers must comply with the instructions of the captain and crew concerning order and safety on the ship.
For any complaints during the journey, passengers must contact either the ship’s captain or first mate and additionally, at the end of the journey, first the ticket issuer and subsequently the ship owner or port authorities. If the passenger’s claims are not met they may contact the Port Authority where they embarked or disembarked, after 15 business days, 3332.12 / 01/09 / 23-02-2009 (Government Gazette 427 B') Y.A. Service.
In the event of a dispute, civil courts are to resolve any issues.